Terms of service

Welcome to New Hey Dude. These Terms of Service are designed to keep your shopping experience clear, secure, and straightforward. By accessing or using newheydude.shop, you agree to these Terms of Service.

Please read them carefully before placing an order.

1. Overview

These Terms of Service (“Terms”) govern your use of the New Hey Dude website, including browsing, purchasing products, contacting customer service, and using any other features available through our online store.

By using our website, you confirm that you have the legal capacity to enter into an agreement under applicable law.

If you do not agree with these Terms, please do not use our website or place an order.

2. Definitions

For purposes of these Terms:

“New Hey Dude,” “we,” “us,” or “our” means the business operating the New Hey Dude online store.
“Website” means newheydude.shop and its related pages and services.
“You” or “your” means the person accessing the website or placing an order.
“Product” means any physical footwear or other merchandise offered through our website.
“Order” means a purchase request submitted through our website.

3. Accounts

Certain website features may allow you to create or use a customer account.

You are responsible for providing accurate information and keeping your account credentials secure. Please notify us if you believe your account has been accessed without authorization.

You agree not to:

Create an account using false or misleading information.
Impersonate another person.
Use another person's account without authorization.
Create accounts for fraudulent purposes.
Use account features to interfere with our website or other customers' experience.

We may suspend or restrict an account when reasonably necessary to protect our customers, website, or business.

4. Products and Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, and other information as accurately as possible.

Because screen settings and display devices vary, actual product colors may appear slightly different from images shown online.

For footwear, fit can vary depending on the style and individual preference. We encourage you to review available product information carefully before purchasing.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products when appropriate.

5. Orders and Contract

When you submit an order, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is not necessarily accepted until we have confirmed the order and processed it.

We may cancel or refuse an order when reasonably necessary, including situations involving:

Product availability issues
Pricing or listing errors
Payment problems
Suspected fraud
Incorrect or incomplete customer information
Orders that violate these Terms

If we cancel an order after payment has been received, we will arrange an appropriate refund to the original payment method.

Orders are generally processed within 4–7 days.

6. Prices and Payment

Prices displayed on our website are shown in the applicable currency at checkout unless otherwise stated.

We currently accept:

Visa
MasterCard

You authorize the applicable payment provider to process the amount associated with your order.

We take reasonable measures to protect payment-related information. Payment processing may be performed by third-party payment providers, which may have their own terms and privacy policies.

If an obvious pricing or product information error occurs, we may contact you before fulfilling the order. If the order cannot reasonably be fulfilled at the incorrect price, we may cancel the order and refund any payment already made.

7. Shipping and Delivery

We currently serve global destinations excluding Asia and remote areas.

Standard Shipping

DHL / FedEx

Estimated delivery: 7–14 days
Shipping fee: $12.95

Free Shipping

EMS

Estimated delivery: 12–24 days
Free shipping for orders of $50 or more

Delivery estimates begin according to the applicable shipping process and are estimates rather than guaranteed delivery dates.

Delivery may take longer because of customs processing, carrier delays, weather, holidays, incomplete address information, or other circumstances outside our reasonable control.

Please make sure your shipping information is accurate before submitting your order.

8. Returns, Refunds and Exchanges

We want you to feel comfortable with your purchase. If a product is not right for you, you may request a return within 30 days of receiving your order, subject to our Return & Refund Policy.

Returned products should generally be unused, in original condition, and accompanied by applicable original packaging and accessories.

Return Processing

Once we receive your returned item, we will process the return within 4–7 days.

Refund Timing

Approved refunds are issued to the original payment method.

Please allow 2–3 weeks for the refund to appear in your account. The exact timing is determined by your card issuer or financial institution.

Return Shipping

Unless otherwise agreed by our customer service team, return shipping costs are the customer's responsibility.

For damaged, defective, or incorrectly shipped products, please contact us promptly so we can review the issue and provide appropriate instructions.

9. Product Quality and Warranty

Our products are physical footwear and lifestyle products, and we aim to provide products that match their descriptions and are of satisfactory quality.

For products other than electronics, we do not provide a separate long-term commercial warranty unless a specific product listing states otherwise.

If you notice an obvious manufacturing defect, please contact us as soon as reasonably possible with your order information and supporting photographs where appropriate.

Normal wear and tear, accidental damage, improper use, modifications, or damage caused after delivery are not considered manufacturing defects.

For footwear, we recommend trying new shoes indoors on a clean, suitable surface before wearing them outdoors. This gives you an opportunity to confirm the fit and condition before use.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights or remedies that cannot legally be excluded under applicable law.

10. Intellectual Property

Unless otherwise stated, the content and materials available through New Hey Dude, including:

Website design
Logos and trademarks
Brand elements
Product images
Graphics
Text
Page layouts
Product descriptions
Marketing materials
Original website content

are owned by or licensed to New Hey Dude and are protected by applicable intellectual property laws.

You may access and use the website for personal, lawful shopping purposes.

You may not, without prior written authorization:

Copy or reproduce our website content for commercial purposes.
Modify or redistribute our materials.
Use our trademarks or branding in a misleading manner.
Republish our content on another commercial website.
Systematically scrape or reproduce our product listings or website materials.

All rights not expressly granted are reserved.

User-Generated Content

If you voluntarily submit reviews, comments, photographs, testimonials, or other content to us, you retain ownership of your original content.

However, by submitting content to us, you grant New Hey Dude a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, display, distribute, and adapt that content for lawful business, promotional, and marketing purposes.

You confirm that you have the necessary rights to submit the content and that it does not knowingly violate another person's rights.

11. Prohibited Activities

To help keep our website safe and reliable, you agree not to use our website to:

Break applicable laws or regulations.
Violate another person's intellectual property or privacy rights.
Upload or transmit viruses, malware, or other harmful code.
Attempt to gain unauthorized access to our systems.
Interfere with website operation or security.
Conduct fraudulent transactions.
Place false, misleading, or unauthorized orders.
Use a false identity for purchases or account activity.
Resell products without our authorization.
Scrape, copy, or systematically collect website content without permission.
Abuse promotions, discounts, payment systems, returns, or other store services.
Use the website for any unlawful or fraudulent purpose.

We may restrict access or take other appropriate action when we reasonably believe these rules have been violated.

12. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, technology, security, and other business functions.

Third-party services may operate under their own terms and privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the content, availability, security, or privacy practices of websites that we do not operate.

13. Disclaimer and Limitation of Liability

We work to keep New Hey Dude accurate, secure, and available, but we cannot guarantee that the website will always operate without interruption, errors, delays, or technical issues.

To the extent permitted by applicable law, New Hey Dude will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of the website or products, except where such limitation is prohibited by law.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including carrier disruptions, customs delays, severe weather, natural events, governmental actions, technical outages, or other events beyond our reasonable control.

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

If you do not agree with an updated version, you should stop using the website.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

Our failure to enforce a particular provision does not constitute a permanent waiver of our right to enforce that provision later.

16. Governing Law and Disputes

These Terms are governed by the laws applicable in the State of Wisconsin, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Any dispute arising from these Terms or your use of the website will be handled in accordance with applicable Wisconsin law and any mandatory rights or procedures applicable to the consumer's location.

Nothing in this section is intended to prevent you from exercising consumer rights that cannot legally be waived under applicable law.