Shipping policy

At New Hey Dude, we want getting your favorite shoes to be just as easy as shopping for them. We offer reliable shipping options designed to give you flexibility between standard delivery and free shipping on qualifying orders.

1. Order Processing

All orders are processed within 4–7 business days after payment has been successfully confirmed.

Please allow this processing time before the shipping period begins.

During busy periods, promotions, holidays, or unexpected operational circumstances, processing may take slightly longer. We appreciate your patience and will work to get your order moving as quickly as possible.

2. Shipping Options

We currently offer two shipping methods:

Standard Shipping — DHL / FedEx

  • Carrier: DHL or FedEx

  • Estimated delivery: 7–14 days

  • Shipping fee: $12.95

This option is suitable when you prefer a faster delivery timeframe.

Free Shipping — EMS

  • Carrier: EMS

  • Estimated delivery: 12–24 days

  • Shipping fee: Free on orders of $50 or more

The free shipping threshold is calculated based on the qualifying order value before any applicable shipping charges.

Shipping Highlight: Spend $50 or more and enjoy free EMS shipping.

3. Delivery Areas

New Hey Dude ships to global destinations excluding Asia and remote areas.

Some locations may have additional delivery restrictions due to carrier availability, customs requirements, or logistical limitations.

If your destination is outside our available delivery area, we may be unable to fulfill the order. If this occurs after an order has been placed, our customer service team will contact you regarding the available options.

4. Estimated Delivery Times

Please remember that delivery estimates include the transportation period after your order has been processed.

Your estimated timeline is:

Order Processing: 4–7 business days
DHL / FedEx Standard: 7–14 days
EMS Free Shipping: 12–24 days

Delivery estimates are not guaranteed dates. Actual delivery may vary depending on the destination, carrier conditions, customs clearance, weather, holidays, or other circumstances outside our reasonable control.

5. Order Tracking

Once your order has been shipped, tracking information may be provided when available.

You can use the tracking information supplied by the applicable carrier to follow your shipment's progress.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

If your tracking information has not updated for an extended period or you believe there may be a delivery issue, please contact us at:

service@newheydude.shop

Please include your order number so our team can assist you efficiently.

6. Delivery & Receiving Your Order

Please make sure your shipping address is complete and accurate before placing your order.

When your package arrives, we recommend checking the outer packaging and the products inside.

If you notice visible damage to the package, please document the condition with photographs before opening it whenever possible.

If the product itself is damaged, incorrect, or appears to have a manufacturing issue, please contact our customer service team promptly with your order number and clear photos so we can review the situation and provide the appropriate next steps.

For footwear, we also recommend trying your shoes indoors on a clean surface first to confirm the size and fit before wearing them outside.

7. Customs, Duties & Taxes

Because New Hey Dude serves customers internationally, some orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Any applicable customs duties, import taxes, or related charges are the responsibility of the buyer.

These charges are determined by the customs authorities or applicable regulations in the destination country and are outside our control.

We recommend checking your local customs requirements before placing an international order if you are unsure about potential additional charges.

8. Delays Beyond Our Control

While we work with established shipping carriers, certain circumstances may affect delivery times.

These may include:

  • Severe weather

  • Customs inspections or clearance delays

  • Carrier disruptions

  • Public holidays

  • Incorrect or incomplete shipping information

  • Natural events

  • Government restrictions

  • Other circumstances beyond our reasonable control

When possible, we will work with the applicable carrier to help resolve delivery issues.

9. Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If you discover that your shipping information is incorrect, contact us as soon as possible at service@newheydude.shop.

Because orders may enter processing quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Additional shipping costs resulting from an incorrect address may be the customer's responsibility where applicable.

10. Contact Us

If you have questions about shipping, tracking, delivery, or your order, our customer service team is ready to help.

New Hey Dude
533 S 6th Ave
Wausau, WI 54401
USA

Email: service@newheydude.shop

Please include your order number whenever you contact us about an existing order.

Quick Shipping Summary

Shipping Method Processing Delivery Cost
DHL / FedEx Standard 4–7 business days 7–14 days $12.95
EMS Free Shipping 4–7 business days 12–24 days Free on orders $50+

New Hey Dude — Shoes Made To Move.