Privacy policy

At New Hey Dude, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you shop with us.

This policy applies to our online store and services provided through newheydude.shop.

1. Information We Collect

When you visit or shop with us, we may collect information that helps us process orders, provide customer support, and improve your shopping experience.

Information You Provide

Depending on how you interact with our store, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Order and transaction information
Products purchased or viewed
Information you provide when contacting customer service
Account information if you create an account
Marketing preferences and communications

Please only provide information that is necessary and accurate for your order or customer service request.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages viewed and links clicked
Website activity and interaction information
Referring website or source
Approximate location information based on technical data

This information helps us maintain website functionality, security, and performance.

2. How We Collect Information

We may collect information when you:

Browse our website
Place an order
Create or use an account
Contact customer service
Subscribe to communications
Interact with our website or promotional content
Use features provided by our website

We may also receive certain information from service providers that help us operate our store.

3. How We Use Your Information

We use personal information only for legitimate business purposes, including:

Processing and fulfilling orders
Processing payments
Shipping products to you
Providing customer service
Managing returns, refunds, and exchanges
Communicating with you about your orders
Maintaining and improving our website
Preventing fraud and unauthorized activity
Protecting the security of our store
Understanding website usage and improving our products and services
Sending promotional communications when permitted and when you have chosen to receive them
Complying with applicable legal and regulatory requirements

We do not use your information for purposes that are incompatible with those described in this Privacy Policy without appropriate notice or consent where required.

4. Payment Information & Security

We accept payments through Visa and MasterCard.

Payment information is handled through appropriate payment-processing systems. We do not intend to store your complete payment card number or security code on our own systems when payment processing is handled by third-party payment providers.

Payment providers may process information according to their own privacy policies and security practices.

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

5. When We Share Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

Payment processors
Shipping and delivery providers
Website and hosting providers
Customer service providers
Analytics and technology providers
Fraud prevention and security providers
Professional advisers or legal service providers

These providers may only receive information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, website, or business.

We do not sell your personal information as a commodity.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide a better shopping experience.

Cookies may help us:

Keep your shopping cart functioning
Remember preferences
Understand how visitors use our website
Improve website performance
Measure marketing and advertising effectiveness
Provide relevant content or promotions

You can usually manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Third-party services used on our website may also place their own cookies or similar technologies according to their respective policies.

7. Data Storage & Protection

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

Because we operate an online store serving customers internationally, personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.

8. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of your information
Request a copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of marketing communications

To exercise an applicable privacy right, please contact us using the information below.

We may need to verify your identity before completing certain requests to protect your account and personal information.

9. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, offers, new arrivals, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, and important service messages, may still be sent when necessary to fulfill your order or provide requested services.

10. Children's Privacy

Our website is intended for general consumers and is not directed toward children under the age required by applicable privacy laws to provide consent to data processing.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. International Customers

We serve customers globally, excluding Asia and remote areas.

Privacy laws differ between countries and regions. Where applicable, we will respect rights provided by local privacy laws and apply appropriate safeguards when processing personal information internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle personal information.

Your continued use of our website after an updated policy is posted means that you acknowledge the updated policy to the extent permitted by applicable law.